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Problem syncing ACT! and Microsoft Outlook contacts
08-01-2012, 03:08 AM (This post was last modified: 08-01-2012 03:08 AM by howtothings.)
Post: #1
Problem syncing ACT! and Microsoft Outlook contacts

Problem syncing ACT! and Microsoft Outlook contacts

This issue will occur if you have contacts from Outlook that had previously synced with Sage ACT! and manually deleted them. When attempting to sync again, those contacts will not transfer.
In the event that you wish to remove contacts that have been synced between Sage ACT! and Outlook, the correct method is to disable Outlook synchronization in Sage ACT! from the Tools > Preferences > E-mail & Outlook Sync tab and any synced contacts between applications will be removed.

To restore proper synchronization between Sage ACT! and Outlook, please use the following steps:
  • Close both Sage ACT! and Outlook
  • Stop the Sage.ACT.Integration.exe (Act.Outlook.Sync.exe in Sage ACT! 2011) in Task Manager.
  • Browse to the following location:
    C:\Documents and Settings\*username*\Application Data\ACT\Act Data\Outlook Sync
    or
    C:\Users\*username*\AppData\Roaming\ACT\Act Data\Outlook Sync
    Delete or rename both files that end with "Contacts.metadata".

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  • Restart the Sage.ACT.Integration.exe (Act.Outlook.Sync.exe in Sage ACT! 2011) process
32-bit operating system: C:\Program Files\Act\Act for Windows
64-bit operating system: C:\Program Files (x86)\Act\Act for Windows
Locate the file Sage.ACT.Integration.exe (Act.Outlook.Sync.exe in Sage ACT! 2011) and double click on it to start the service.

Launch Sage ACT! and test synchronization. All contacts should now sync successfully.


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07-10-2013, 11:02 PM
Post: #2
RE: Problem syncing ACT! and Microsoft Outlook contacts
I had the same problem. Thanks for the fix. The problem I have now is that the calendar won't sync. Any Ideas?
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